This provides remote access, email and phone support for all aspects of IT for your organisation.

We are prompt in responding and proactive in dealing with issues.

It gives organisations staff the peace of mind that we are easily accessible to help with any IT issues or concerns.

We like to have regular informal reviews with the client to enable us to support them well.

We Install and manage an excellent Endpoint (Computer) Security Software. It’s a very light touch, fast at scanning and provides you with advanced protection.

Once installed the user is unable to remove or bypass it.

Endpoint Business Managed Web Filtering

This sits alongside the Security Software and checks all websites the user goes to. It will block all harmful websites. It can also be used to block certain categories of websites such as pornography, gambling, questionable and illegal sites.

This is a helpful feature and enforces your Internet Usage policy.

Monitoring and Patch Management Service. This system gives increased security on an organisations endpoint and will also give some advanced warning of technical issues that could be arising with the endpoints.

It increases security as it monitors and controls the updating of Windows and many of the third-party applications like chrome. A fully up to date system reduces the risk of a cyber-attack being successful.

It controls when an endpoint is updated which reduces staff downtime waiting for computers to update. It also reduces the impact of updates that have been released but are actually faulty. Unfortunately, that happens far too often with Microsoft!

The system will send alerts when there is an issue with a computer like the hard disk is filling up or unexpected crashes etc. This can often point to hardware or software issues earlier allowing us to proactively deal with issues and so again reducing downtime of staff.

It gives enhanced remote access abilities enabling us to better support our clients.

Site visits can be added as an optional extra to the our IT package IngotLIVE, so we will have you covered remotely and onsite when required.

SecureDesk Limited was founded in 2003 to provide IT Support & Cyber Security solutions to small and medium size businesses. It was developed out of PSA Professional Solutions which has been providing computing solutions to businesses since 1989.